General Sales Conditions

1. General

1.1. These conditions apply to all orders. Every order implies the explicit acceptance of these sales conditions.

 

2. Delivery and shipment

2.1. Delivery is made as long as stocks last.

2.2. The order will be dispatched between between Monday and Friday, excluding local and national holidays. Bvba CS70 is not responsible for unforeseen delays. Except for cases of force majeure, the product(s) will be delivered within a maximum of thirty (30) days following the day of the order by the Customer. Unless other specified by the wait time specified on the order.

2.3. The goods are sent according to the overview per country at both the cost and the risk of the customer to the delivery address given by the customer.

2.4. If it is impossible to deliver the product, the agreement is dissolved by law. The seller is obliged to notify the customer in writing before the delivery period has ended. In the case of partial delivery, each delivery will be considered a separate sale.

2.5. Except if proof to the contrary is provided, the seller will have discharged its obligation to deliver as soon as the items delivered by the seller have been offered to the buyer once. In the case of home deliveries, the transport operator’s report about the refusal to accept delivery will serve as full proof that the delivery has been offered.

 

3. Price

3.1. Bvba CS70 uses its best endeavors in order to keep the information on the e-shop constantly updated. Bvba CS70 cannot guarantee the complete absence of errors on the e-shop. The e-shop may contain typographical errors, mistakes and inaccuracies relating to the price, availability or details of products. No liability is accepted for the consequences of misprints and typesetting errors.

3.2. Bvba CS70 does its utmost to ensure that all pricing information on the e-shop is accurate, but cannot guarantee the absolute absence of error. In the event that an error in the price of a product should occur, Bvba CS70 will give customers the option to confirm the purchase of the product at the correct price or to cancel the order. If Bvba CS70 is not able to contact the customer within 30 days, the order will be treated as cancelled.

3.3. The prices are valid at the time of publication. After this they are subject to change. The shipping costs are not included in the prices given. All prices on the e-shop include Belgian VAT. An overview of the shipping costs per country is given on the “support > shipping” pages.

3.4. All prices are per item unless otherwise indicated.

3.5. If shortly after a product has been purchased, a product already purchased turns out to have been reduced in price, the buyer cannot claim a refund of the price difference.

3.6. Bvba CS70 is not responsible for any foreign customs fees or duties that may be applied after shipment.

3.7. Bvba CS70 reserves the right to amend the errors or inaccuracies, even after an order has been submitted and furthermore reserves the right to amend or modify the information on the e-shop at any time without any prior communication.

 

4. Right of revocation

4.1. In the case of a consumer purchase in accordance with the Act on Distant Selling (Article 7(5) of the Civil Code), the consumer has the right to inform the seller that he has decided not to go ahead with the purchase, without payment of a fine and without indication of a reason, within 14 working days from the day following the day of delivery of the product. Before returning the product, the buyer must within 14 days of delivery inform the seller by e-mail info@vieuxjeu.be or via the contact form that he will be returning the product. The items must be returned in the original packaging, original tags, accessories and associated documents including, and their condition must be as new (the same condition as the item left the warehouse).

4.2. Articles bought during the sales period or bought in the outlet-category cannot be returned.

 

5. Complaints or disputes

5.1. Complaints or disputes should be made known within 14 days of delivery in writing. If the complaint is found to be grounded, our liability is limited to the replacement of the goods. Any liability on the part of the seller limits itself to the actual amount paid for the order.

5.2. The European Commission has an online platform to handle e-commerce related complaints and disputes outside a court environment, the so called ODR-platform (“Online Dispute Resolution”) http://ec.europa.eu/odr/. It is a free interactive website available in all official languages of the EU. Consumers and entrepreneurs can find information about the possibilities to solve their issues without intervenience of a court or any other legal institution. Furthermore, consumers and entrepreneurs can file a complaint relating to an online transaction. This complaint then will be sent, by the platform, to an ADR-entity (Alternative Dispute Resolution).

 

6. Returns

6.1. Products can be returned within 14 days after receiving the order. The articles cannot be returned or refunded in a regular offline store.

6.2. Bvba CS70 recommends using a courier when returning goods in order to allow the tracking of the shipment.

6.3. Bvba CS70 will not be held responsible for the refund or the compensation of those products that have been lost, stolen or damaged.

 

7. Overdue  payments

7.1. In the event of overdue payments, interest shall be added to the outstanding amounts on the invoice by order of law and without prior notice of default at a rate of 1% per months as of the invoice date. In case of non-payment and if a demand by ordinary post is not responded to within 14 days, fixed compensation to the value of 10% of the outstanding amount with a minimum of € 50 (fifty euro) and a maximum of € 2.000 (two thousand euro) will be due.

 

8. Right of ownership

8.1. The seller remains owner of all goods until full payment has been made.

 

9. Applicable legislation

9.1. Belgian law applies to these conditions of sale and any disputes will be referred to the competent district court of Bruges.

 

 

Privacy

We respect the privacy of all users on this site and endeavor to keep any personal details you give confidential. We use your details to dispatch your order as quickly and as easily as possible. We will only use your details for any other purpose with your permission. We will not sell your details to third parties and will only reveal your details to third parties if they are involved in the delivery of your order (for example the courier).

We use the details of our clients for the following services:

  • When you place an order, we need your name, e-mail address, delivery address and payment details to carry out your order and to keep you informed about its progress.
  • To make shopping on this website as pleasant as possible, we record, with your permission, your personal details and details concerning your order and the use of our services. This enables us to personalize the website and recommend products that may interest you.
  • With your permission, we use these details to inform you about the development of the website and about special offers and discounts. You are free at all times to unsubscribe from this e-mail newsletter.
  • If you make a customer profile on this website, we will store your details, such as your name and address, telephone number, e-mail address, delivery address and payment details, so that you do not have to fill them in each time you order.
  • Details about the use of our site and the feedback we get from our visitors help us to further develop and improve our site.

 

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If you have any questions about the privacy policy of this shop, please contact us at info@vieuxjeu.be.