Refund policy

Return Policy

We always hope you find exactly what you are looking for — however, we gladly accept returns, if they meet the proper conditions.

How to return your vieux jeu Product?

  1. Register your return within 14 days after receiving your order*. Notify us by e-mail via info@vieuxjeu.be. Mention the article and the reason for the return in the email. 
    *Online returns of purchased items in our Flagship Store are not possible.
  2. Pack the items you want to return and include labels, accessories and associated documents. Make sure the items are neither worn nor damaged.
  3. Bring your package to a pick up point and send it to the address received via email. Please note: The cost of the return label is at your own expense unless otherwise agreed upon. 
  4. Once we receive your return correctly, we will send you an exchange for free or you will be refunded within 14 business days.

Exchanges or Refunds

Exchange

Need a new size or color? vieux jeu is happy to offer free exchanges. Please contact info@vieuxjeu.be to initiate your exchange. If you need the item(s) immediately or want to exchange for a higher-priced product, place a new order at vieuxjeu.be or visit a store. 

Refund

You will receive an email confirmation once we receive your return correctly*, and you can expect your refund within 14 business days of that communication, issued in the form of the original payment. Please allow up to 3-5 additional business days for your credit card refund to reflect on your statement.

*The seller reserves itself the right to refuse to refund the corresponding amount of the returned item, if it is suspected that the articles are already used or damaged by debt other than the seller or the supplier of the delivery.


Please contact us for any questions.

CALL US
EMAIL US
Monday - Friday 10h-17h30
Saturday 12h - 17h
+32 473 79 22 09
Send us a message, anytime
info@vieuxjeu.be

 

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